Senior Housekeeping Supervisor

This role is required to cover all sections of Housekeeping Department such as rooms, public area and laundry.

1. Ensures highest standard of cleanliness, order and appearance of the Hotel according to the standards and procedures set by the Hotel Management.

2. Responsible to supervise, train and inspect the work of Housekeeping Attendants to ensure that all tasks are completed in accordance to Hotel’s standards.

3. Prepares and distributes assignment sheets to staff and reviews priorities.

4. Monitors staff attendance records and documents any lateness or absenteeism.

5. Check Housekeeping Attendants’ cart for proper supplies, neatness, cleanliness and addresses any technical problem.

6. Assigns designated keys and beepers to staff and maintains accurate records.

7. Monitors forecasted occupancy and ensures adequate manpower for cleaning of check out rooms.

8. Assists in guests’ requests for housekeeping items or additional supplies in a timely manner and follow up with delivery and return of items.

9. Reviews status of housekeeping tasks with Manager and follows up with outstanding issues before closing shift.

10. Inspects public areas/bathrooms, restaurants, gym, pool area, and service areas after being cleaned by housekeeping attendants to ensure cleanliness level is met.

11. Assists housekeeping attendants with their job functions where needed to ensure optimum cleanliness and service standards for guests.

12. Conducts training of staff.

13. Reports staff disciplinary problems to superior and participates in the counseling of staff.

14. Handles staff grievances, disciplinary issues and provides counseling accordingly.

15. Responsible to check supplies in storage areas and completes requisition for additional supplies needed.

16. Responsible to carry out any other duties and responsibilities as and when assigned by the Management of the Hotel and department.

Requirement

1. Secondary education or equivalent

2. Minimum 2-year experience in a similar job role preferably in a hotel

3. Possesses working knowledge of applicable sanitation standards preferred

4. Strong team player

5. Able to work shifts, weekends and during Public Holiday.