Reservations Officer (Hotel)

Job Summary

Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.

RESPONSIBILITIES

• Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities
• Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures
• Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings
• Record reservations with complete and clear information following established procedures and input data accurately into the reservation system
• Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services
• Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete
• Perform general administrative duties to support the Reservations Department’s operations
• Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly
• Participate actively in training sessions and team meetings to contribute to continuous improvement
• Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy
• Provide coverage for the Reservations Executive during their absence to maintain department continuity
• Any other ad-hoc duties assigned from time to time

REQUIRED SKILLS & QUALIFICATION

• Diploma in Hospitality, Hotel Management, or related field
• Minimum 2 years of relevant experience in the hotel industry
• Proficiency in Microsoft Office applications
• Knowledge of OPERA Cloud reservation system will be advantageous
• Strong interpersonal and communication skills demonstrated through effective guest and client interactions
• Ability to multi-task efficiently while maintaining accuracy and attention to detail
• Work independently as well as collaboratively within a team environment

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Variable Bonus (VB)
• Meal Allowance
• Birthday leave
• Flexi-Benefits (Optical / Dental)
• Flexible / Staggered working hours
• Career & Training Opportunities
• Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide

We regret that only shortlisted candidates shall be notified.