Asst Manager / Manager (Membership Operations & Services)

Assistant Manager/Manager, Membership Operations & Services

• The Assistant Manager/Manager is part of the Membership Operations & Services (MOS) team. This team oversees several functions, including the collection of subscription fees from SBF members and following up on fee arrears, managing membership exemption, updating SBF’s membership database, managing SBF’s Associate Membership and organising member activities such as orientation events.
• The Assistant Manager/Manager will also take the lead within MOS in ensuring the recovery of fee arrears through reminders and follow up tasks, as well as process improvements to improve collections of membership fees.

Job Responsibilities

• Lead in efforts to follow up on the collection of membership fees, including practice of reminders and management of external vendors for debt recovery. Oversee the management of appointed debt recovery vendors, including establishing and tracking service levels, escalations, invoicing and liaison work.
• Formulate initiatives for effective outreach of follow ups with members, to improve collections rate. As necessary, initiate contact with companies on their fee arrears and handle escalated cases, explaining the nature of SBF statutory membership and rationale for payment of fees.
• As part of the Membership Operations and Services (MOS) team, contribute toward shared operational goals. This includes fielding and responding to enquiries by members and attending to members’ requests, processing exemption applications and generating credit notes, and updating member records in the membership database.
• Work with the team on transformation efforts and business process reviews within the department, though exploration and implementation of systems and processes to streamline operations and improve productivity.
• Actively support and where appropriate, take the lead in the management of membership events such as the Annual General Meeting, orientation for new members and members’ networking events. In addition, support in the planning and execution of new activities to improve benefits and increase engagement with members.
• Any other tasks assigned by Management.

Job Requirements

• At least 4-6 years of relevant working experience.
• Excellent organisational skills, with the ability to prioritise workloads, demonstrate flexibility and multi-task.
• Good interpersonal and communication skills (oral and written), including the ability to engage effectively with colleagues, management and external stakeholders.
• Detail oriented and highly organised.
• Proficient in MS Office, especially in Excel, PowerPoint and Word and any other relevant tools including RPA and Agentic AI.