Responsibilities : -
- Assign tasks, guide and supervise the associates rostered for a specific shift in the assigned F&B outlet.
- Train and monitor the performance of new associates. Coach them and provide immediate assistance and attention to ensure proper induction in their roles.
- Attend all staff training programmes assigned, meetings and make suggestions pertaining to service improvement, more efficient work flow and cost savings.
- Actively participate in the preparation of daily specials and food & beverage promotion.
- Be aware of promotional packages, festive specials and recommend or upsell at every opportunity.
- Be familiar with menu and wine list. Upsell food and beverages.
- Ensure that service standards are strictly adhered to and basic courtesies are accorded to all guests/customers at all times.
- Assist Assistant/Outlet Manager and take charge of his shift in his absence.
- Ensure the cleanliness and tidiness of the assigned outlet at all times.
- Ensure all side-stations are properly stocked with the necessary operating equipment and mis-en-place.
- Perform all duties common to all supervisors and other duties as assigned by the Assistant/ Outlet Manager.
- Perform any other duties assigned by management.
Requirements
- Perform tasks independently or with minimum supervision.
- Good communication and interpersonal skills.
- Good supervisory skills.
- Strong team player, whilst still having the ability to work independently.
- Ability to multi-task in a demanding environment.
Qualification & Experience
- Minimum equivalent of GCE ‘N’ level or Certificate in F&B Service at SHATEC preferred.
- Minimum 2 years working experience in fast-paced restaurant service in the same capacity.
- Must have sound F&B knowledge and Food Hygiene Certificate.
- Willingness to work on shifts. (including weekends and public holidays)
- Working knowledge of Stock Control System and POS System.